Deposit & Withdrawal Issues

Introduction

If you have made a deposit on Mojabet but the funds have not appeared in your account, this guide will help you understand the steps to take to resolve the issue quickly and securely. At Mojabet, we prioritize integrity, customer satisfaction, and innovation to ensure you have a smooth betting experience.

Understanding the Issue

Sometimes, delays or issues occur during the transfer process from your Mojabet betting account to your Air Tel Money wallet. This could be due to network issues, incorrect transaction details, or other technical reasons. It's important to follow the proper procedure to ensure your withdrawal is properly credited.

Information to Provide When Reporting the Issue

To assist our Customer Support team in resolving your withdrawal issue efficiently, please provide the following information when you contact us:

Deposit Issue

• Ask to Speak to an Agent and provide the following information
• Your phone number associated with the Mojabet account
• Exact time and date when you initiated the deposit
• The amount you deposited
• The transaction ID
• OR A screenshot of the deposit transaction showing all the details above

To assist our Customer Support team in resolving your withdrawal issue efficiently, please provide the following information when you contact us:

Withdrawal Issue

• Ask to Speak to an Agent and provide the following information
• Your phone number associated with the Mojabet account
• Exact time and date when you initiated the withdrawal
• The amount you requested to withdraw
• A screenshot of the failed withdrawal transaction or the transaction number from your wallet history

What to Expect After Reporting

Once you have submitted the necessary information to our support team, we will begin investigating the issue immediately. We are committed to resolving your withdrawal problem as quickly as possible while ensuring your transactions remain secure.

Preventative Tips for Future Withdrawals

• Always double-check your withdrawal details before submitting.
• Make sure your Mobile Money account is active and able to receive transfers.
• Keep your Mojabet app or website updated to the latest version for optimal performance.
• Regularly monitor your transaction history for confirmation of completed withdrawals.

- Always use the official Mojabet website or app when making deposits to avoid unauthorized transactions.

- Keep transaction receipts or screenshots until the deposit is reflected in your account.

- Verify your account details are correct before making a deposit to prevent delays.

Conclusion

We understand how important it is for you to have access to your funds promptly so you can enjoy sports betting and casino games on Mojabet. By following the steps outlined above, you should be able to quickly identify and resolve deposit issues. If further assistance is needed, our customer support team is ready to help you every step of the way.